Shipping policy

1. Order Processing Time

Once an order is successfully placed through our platform, we begin processing it immediately. Our team works diligently to ensure every order is accurately picked, securely packed, and prepared for shipment. Typically, it takes up to 2 business days to complete this processing. Orders placed on weekends or public holidays will be processed on the next working day to maintain quality control.

2. Shipping and Delivery Timeline

After processing, your order will be handed over to our trusted delivery partners. The estimated delivery time is 2 to 3 working days, depending on your location and accessibility. While we strive to meet these timelines consistently, certain factors such as remote delivery locations, high demand periods, or weather conditions may occasionally cause minor delays.

3. Shipping Coverage and Partners

We offer delivery services across a wide range of locations through our reliable courier partners. We have collaborated with well-known logistic providers to ensure fast and secure shipping. Customers can expect timely updates regarding their order status, including tracking details, which are sent via email or SMS once the shipment is dispatched.

4. Delivery Charges

Standard shipping may be free or chargeable based on your purchase amount or promotional offers running at the time of your order. Any applicable shipping charges will be clearly displayed at the checkout stage before payment. We aim to keep delivery charges minimal and transparent to provide the best value to our customers.

5. Customer Support and Order Issues

If you experience any issues regarding order delivery, such as delays or damaged items, our customer support team is always available to help. You can reach out to us via email, chat, or phone with your order number and relevant details. We prioritize resolving delivery-related queries promptly to ensure customer satisfaction.